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Client Success Stories
Helping our clients boost productivity and increase profitability through streamlining operations in their business via innovative software solutions.
WHAT OUR CLIENTS ARE SAYING
Quick Consign is a platform that has evolved and continues to evolve to meet the needs of our customers. We place such a high emphasis on our customer satisfaction that we have some glowing endorsements from our existing customers.
Although we don’t want to sound big headed… we thought you might want to read some of the comments and testimonials our existing customers have made about the Quick Consign system and the people behind it.
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Case Study
Robert Hopkins Environmental Industry: Waste Management and Recycling
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THE ISSUE
Robert Hopkins Environmental is an established waste management services provider in West Bromwich. The business has grown significantly in the recent years and effort was required to improve business process management and compliance. They had begun a digital transformation journey and were seeking an end-to-end solution to support operations and improve compliance procedures. As an owner managed family business, Robert Hopkins was seeking a supplier that would take time to get to know their business and build relationships with the project team, not only understand the business requirements but facilitate scope discussion and product & process development whilst recognising the impact of change to the organisation.
THE PROCESS
Rob Chattaway at QC took the time to visit onsite, demo the system and workshop ideas and potential solutions that the QC system could offer. They began their QC drive in Autumn 2019 and completed implementation in early 2020.
“The timing could not have been better. When the pandemic struck in March 2020, our centenary year, like many businesses we were facing the unknown and we knew it would be challenging to maintain business operations. QC allowed us to implement homeworking for office based immediately and safely continue business operations at 100% which would not have been possible without the system and more notably the support we received from Rob and the QC team. We have continued to work closely with the QC team as we seek to continuously improve our business processes and systems. This has included connecting with other QC customers, facilitated by QC, to work on system development for changing legislation and sharing best practice.
THE OUTCOME
Adoption of QC has been a resounding success at Robert Hopkins Environmental. Process efficiencies created through the system give considerable measurable labour time savings, whilst allowing autonomy for our drivers. There is much clearer managed communication to customers alongside a robust audit trail for compliance.
“We have a very open, valuable business relationship with QC and consider QC an integral part of our digital transformation journey and very much part of the Robert Hopkins Environmental family!”
What Our Customers Say
“Thank you to all at Quick Consign. As you know we moved into the business of cleaning up after removal of bodies and clearing needle sites eighteen months ago and while our knowledge of the cleaning and clearing was fine, the completion of consignment notes were a different matter (very much like plaiting fog). We are by no means your largest customer in fact probably the smallest, however, the service we have received from you has been exemplary. Our knowledge is still small, yet the volume of time that you have spent with us in this area has been great, it’s very much appreciated. Now we have our own bespoke Consignment and Duty of Care notes emailed directly to all the relevant people. All was put to the test yesterday when one of the customers performed due diligence on us and we had everything right. Thank you.”
Tony BDirector – Emergency Trauma Cleanup 24/7
“A couple of years ago we decided to go green. Well, we are in the Recycling industry. We wanted a company to create a paperless consigning process for our business. Finding the right partner for this was important. We looked at a number of companies and were pleased to have discovered the perfect partner in Quick Consign. They paid attention to what was needed. Quick Consign came up with the perfect program for our business and the great thing is they are continually looking to improve. Thanks to Quick Consign we are now issuing waste consignment notes to our customers using a program that is perfect for our needs.”
ChrisAdministrator – Associated Garage Services
“Betts have been using the Quick Consign platform for around 2 years now and I can honestly say that it was the best decision we made, our system was slightly different to the original platform but Rob and his team designed a bespoke platform for us which suited our needs. It was a seamless transition from paper to electronic and the guys at Quick Consign were very helpful. After the first initial training and demo it was very easy to use, it looks more professional when arriving at clients sites. There are no more lost tickets as they are emailed direct to the client also your admin team can see the status of each collection. Easily export to the Environment Agency monthly returns. I would recommend Quick Consign to any waste disposal companies.”
AdrianOffice – Betts Metals
“We moved from paper consignment notes to Quick Consign’s digital version around 18 months ago. Before the switch, we lost a vast amount of hours every month, entering and scanning consignment notes on to an old database. Now using Quick Consign, our customers receive completed consignment notes on the day, with the click of a button. Time spent completing returns has also been massively reduced and all of the data is available easily on a cloud based system. We would never go back to the old system that we used, Quick Consign have been a breath of fresh air for us as a company. They provided initial training so that we were ready from the start with ongoing support, if ever needed. Thank you to all involved at Quick Consign, we look forward to using our saved time as efficiently as possible.’”
Sam WOffice Administrator – Associated Reclaimed Oils
“The team at QC are fantastic and second to none. They are always on hand to chat and understand our needs. QC has helped us streamline our Consignment Note process and increase our compliance along the way. Our customers also love QC as it offers real-time notifications of collections and disposals. As a result we now have a reduced amount of calls to our admin team relating to those issues and chasing paperwork.”
AdamHead of Compliance – Anonymous
Case Study
BioMarsh Environmental Ltd Industry: Liquid Waste Solutions
THE ISSUE
BioMarsh Environmental specialise in a number of environmental services one being the removal of hazardous waste. The removal and tracking of hazardous waste follow strict guidance which ensures company and environmental compliance. Using a paper-based solution for many years, BioMarsh Environmental endeavoured to find a digital solution to solve two main issues, compliance and to elevate the reams of paper consignment notes stored on site.
THE PROCESS
After reviewing other systems, we discovered Quick Consign. With the help and understanding of the QC team a seamless solution was identified.
THE OUTCOME
We are proud to announce BioMarsh Environmental are no longer reliant on paper consignment notes. With the aid of Quick Consigns cloud-based solution, staff can create schedules and view waste movements all in real-time. We never have to worry about miss placing a document again and our customers much prefer the digital version they receive with every collection.
What Our Customers Say
“We have used the QC system from day one, it has proved flexible enough to have moved from just a few transactions a week to hundreds a month and the pricing model of paying for what you use was great for a new starter business with limited resources having minimal upfront costs. Everyone in the business likes the system, its intuitive, saves paper and reduces admin time for both us and the customer. As a new business it’s comforting to know that, providing we are using the system correctly. The QC team have always been helpful and patient when we have needed guidance through the system or reminding how to use it correctly. QC ensures we will meet our legal obligations both day to day and for reporting requirements. I don’t know why any waste company wouldn’t consider it as an alternative to paper.”
Greg CManaging Director – Portable Battery Recycling Ltd
“Completely changed our office environment and how we work is so much more efficient. We could not go back to a paper system. Easy to use. Lots of add on features. Instant, live and remote access to documents. Solved the problem of accessing signed paperwork that had been filed or archived this is all now at the touch of a button. Answering customer queries more easily. Remotely adding or removing wastes form a list if a driver gets to site and there are extras to collect this can be done by the office with all the correct technical information. Electronic paperwork does not get lost or damaged. Sending completed consignment notes is instant and live – can track waste collections and work progress. Environment Agency reports are much easier to generate with the data export tools. Utilising much less paper.”
Alex HTechnical Director – Aquaforce Recycling
“Having working with countless IT Software providers over many years, Quick Consign Digital Solutions have been by far the standout most professional, adaptable and customer focused. They have been instrumental in our Business transformation strategy. We have developed a real partnership and this has enabled cohesive working across our teams both for day to day issues requiring QC support and larger Business systems development. Rob and the team are knowledgeable, approachable, robustly professional and most importantly, fantastic at understanding our ideas and making these a reality wherever possible. Clear concise structure allows us to see all our customer and waste data in one place. Enables efficient effective service removing previous manual ( labour intensive) processes. Allows us to meet our customer needs faster whilst remaining professional and meeting regulatory requirements. Quick Consign offers a great product that is constantly evolving and we could see how that would be effective for our business and our business transformation plan. As an SME customer we felt that our voice would be as equal as any other larger companies in the development of the solution. The software and support package offers great value, the support from Rob and the team is outstanding and the QC product itself continues to advance.”
Siobhan HContinuous Improvement Manager – Robert Hopkins Environmental